mobile app account managment

Delete Your AnderLoch Fitness Account

You can delete your AnderLoch Fitness account and its data at any time, either in the app or by emailing us.

Option 1: Delete in the app (iPhone or Android)

1. Open the AnderLoch Fitness app and sign in.

2. Go to Settings, scroll to the bottom and tap Delete Account.

3. Read the notices on the Delete Account? screen.

4. If you have an active membership, leave Cancel my membership too turned on to stop billing. You keep access until the end of the period you’ve already paid for.

5. Press and hold Hold to Delete.

Your account is deleted immediately and can’t be undone.

Option 2: Request deletion by email

If you can’t use the app, or you’ve already uninstalled it, email jasoncline@anderlochfitness.com or akcline2008@gmail.com:

• Subject: Delete my account

• Send it from the email address on your account, or include that address in your message.

• Tell us whether you’d like any active membership cancelled.

We’ll reply to confirm the request comes from the account owner, then delete your account within 30 days. It’s the same deletion as in the app.

What we delete

• Your profile: name, email address, password and profile photo

• Class bookings, check-in history and attendance

• Chat messages and photos you sent in chat

• Class ratings and reviews

• Your signed waiver

• Memberships, passes and notification settings

What we keep, and for how long

• While a subscription is active or unexpired credits remain, we keep:

  • your email address

  • your billing reference

  • your subscription status and renewal date

  • your remaining credits and their expiry dates

  • your all-time class total

• This is erased automatically once the subscription ends and any remaining credits expire. If you sign up again with the same email address and verify it, you’ll be offered the option to restore what was kept.

• Records of past purchases, with your name and email removed, for our accounting.

• Reports other members made about a message you sent, with your name removed.

• Payment records held by our payment processor, Stripe, which follow Stripe’s own retention rules.

Billing

Deleting your account doesn’t stop billing on its own. Leave Cancel my membership too on when deleting in the app, or ask us to cancel in your email. If you have a subscription anywhere other than AnderLoch Fitness, deleting this account doesn’t cancel it. Contact us if you’re unsure.

Other privacy requests

To ask for a copy of your personal information or to correct it, email jasoncline@anderlochfitness.com.